What types of data do we collect and why?
What personal data is collected?
When you open an account at gt9, we collect your name, date of birth, email address, and mobile number. National ID or passport details may also be required for identity verification. Relevant payment information is stored to facilitate financial transactions. Data relating to your platform usage patterns, preferences, and gaming activity may also be recorded automatically. We use cookies and similar technologies to track browsing behavior, which helps us improve our services. All collected data is stored using secure, encrypted methods.
How is collected data used?
Your data is primarily used for account management, identity verification, and ensuring secure transactions. Your contact information is used to provide customer support and resolve your issues quickly. We may use your contact details to keep you informed about relevant promotions, offers, and updates. Gaming behavior data is analyzed to ensure responsible gaming and detect suspicious activity. Analytical data is used to continuously improve platform performance and the user experience. Data may also be required in certain cases to comply with legal obligations.
What is the policy on sharing information with third parties?
We never sell your personal data or transfer it to advertisers. Limited data may be shared with trusted partners solely for payment processing, identity verification, or technical support purposes, all of whom are bound by strict confidentiality agreements. We may be obligated to disclose data in response to legal orders or regulatory requirements. We are not responsible for the privacy policies of third-party sites linked from our website. Any data sharing is always carried out in compliance with applicable laws and regulations in Bangladesh.
How secure is your data?
Gt9 uses industry-standard encryption technology to protect your data. Our servers and databases undergo regular security reviews. Firewalls, two-factor authentication, and access controls are in place to prevent unauthorized access. In the event of a data breach, we will notify users promptly in accordance with applicable law. However, no method of transmission over the internet is 100% secure, so we advise you to use strong passwords and change them regularly. If you notice any suspicious activity, please inform our support team immediately.
What rights do you have as a user?
You have the right to view and correct the information we hold about you. In certain circumstances, you may request the deletion of your data, though some information may be required to be retained for legal or regulatory reasons. You have the right to opt out of marketing communications, and we respect that choice. You also have the right to object to the processing of your data. For any data-related requests or complaints, please contact our support team and we will do our best to respond as promptly as possible.
How long is data retained?
We retain your data only for as long as it is necessary or required to meet legal obligations. Even after an account is closed, certain information may be kept for a specified period for fraud prevention and dispute resolution purposes. Records of financial transactions are required to be retained for the period mandated under Bangladesh's financial regulations. Once the retention period has elapsed, data is securely deleted or safely disposed of. For more details on data retention FAQ visit the page or contact our support team.